Terms of Service
These terms apply to everyone who uses Iotech POS: restaurants and their staff, drivers, and customers ordering through the customer app or a restaurant's links. By using the platform you agree to them.
The service
Iotech POS provides restaurants with a register, a kitchen display, a web console, a customer ordering app, a driver app and optional connections to payments (Paymob) and messaging (Facebook, Instagram, WhatsApp). Features can change as the platform improves.
Orders
When you order from a restaurant through Iotech POS, your order is with that restaurant. The restaurant sets its menu, prices, fees, delivery areas and opening hours, prepares and delivers the order, and handles refunds and complaints. IoTech provides the technology and is not the seller of the food.
Payments
Card and wallet payments are processed by Paymob on behalf of the restaurant, under Paymob's terms. Cash payments are made to the restaurant or its driver.
Accounts
- Keep your sign-in details private; you are responsible for activity under your account.
- Restaurants are responsible for who they give access to and which roles they give them.
- We may suspend an account or a restaurant that misuses the platform, breaks the law or doesn't pay for the service.
Restaurants
- Use the platform lawfully, including the rules of Meta, WhatsApp and Paymob for the accounts you connect.
- Only message customers who contacted you or agreed to hear from you.
- Keep your own records as the law requires; you can download your data from us at any time, and it is deleted when you leave the platform.
Acceptable use
Don't try to access other restaurants' data, interfere with the platform, place false orders, or use it to send spam.
Liability
We work to keep Iotech POS available and correct, but provide it as is. To the extent the law allows, IoTech is not liable for indirect losses or for the restaurant's food, service or delivery.
Privacy
How information is handled is described in the Privacy Policy.
Changes and contact
We will post changes on this page with a new date. These terms are governed by the laws of Egypt. Contact: IoTech, support@iotechpos.com.